RAFI-Microfinance (RAFI MFI) launched the TS ROSE (RAFI MFI Online Service Expert) Chatbot on March 31, 2023. 

The Facebook chatbot project in one of the many customer solutions under the Client Feedback Management Project of RAFI-Microfinance Inc., providing an automated and effortless way for clients and non-clients to communicate with the RAFI MFI page.

The TS ROSE chatbot swiftly and easily responds to the client’s feedback and inquiries on their Facebook messenger. This consists of different menus, including Membership, Products and Services, Careers, Contact Us and KaagAppay

Through the chatbot, client concerns are responded round-the-clock, including the Frequently Asked Questions (FAQs) of RAFI MFI Products and Services. Complaints and inquiries are also redirected to RAFI MFI Cares and Email for better staff attention.

The chatbot can be accessed for free through the RAFI MFI Facebook messenger. There’s no need to wait for long days to clarify your questions.